FAQ

You can edit your reservation online at any time.

Here you will find the links for your Posto:

• Rioca Vienna Posto 1
• Rioca Vienna Posto 2 
• Rioca Munich Posto 3

You can cancel your reservation at any time (within the cancellation deadlines).

You will find our cancellation policy in your booking confirmation.

You can cancel your reservation here:

• Rioca Vienna Posto 1
• Rioca Vienna Posto 2 
• Rioca Munich Posto 3

We have a separate phone number for each Rioca, where you can reach us at any time:

Rioca Vienna Posto 1: +43 1 89 009 91
Rioca Vienna Posto 2: +43 1 89 009 92
Rioca Vienna Posto 3: +49 89 264810048

A party in the sense does not work, so that the night’s rest for the other guests can be respected. Use our Community Area (indoor only) for this purpose. Feel free to contact us if you want to rent the indoor area, we will make you a good offer.

Basically yes! Just come to us, we will make you a good offer.

Your mail / orders will be left at the reception & you can pick it up there.
Please always include your apartment number.

In every Rioca there is a great breakfast area with everything your heart desires!
If you have booked breakfast, you can enjoy it every day from 07:00 – 11:00.

This depends on what you have booked with us.

For short stays, your apartment will be cleaned every three days for the sake of the environment. This includes, for example, the change of towels.

If you stay more than one month with us, then your apartment will be cleaned according to your booked package.

Of course! Mon – Fri from 6:30 am to 10:30 am and Sat and Sun from 7:00 pm to 11.00 pm.
We currently offer packages that you can pick up. Choose between classic or vegetarian on request we also prepare a vegan breakfast for you!
As soon as it is allowed again there will be a breakfast buffet
Each guest usually gets a note with breakfast and allergens

Unfortunately no, but you can borrow a fan at the reception! Our lounge area is also pleasantly tempered.

Unfortunately no, even though we would love to see your smile! Let´s hope corona is over soon! 🙂

Dogs & cats are welcome & cost 150 € extra per month, as a special cleaning of your room is required. A drinking bowl and treats are available on site 🙂

You have to leave your room by 11am at the latest. You can simply drop your card at the reception or in the underground car park in the boxes provided, that’s it 🙂

You are welcome to leave your luggage with us, we will store it for you in a locked room. Just contact the reception.

Yes, breakfast brought to your Apartment is possible on request, generally breakfast is in the lounge for pick up or buffet.

If you need a cab then contact our staff at the reception. Through us you will get cheaper prices and the cab will be there after 3 – 7 min.

In our laundry lounge. You can either pay with credit / debit card or book one of our Superior or Premium packages and get laundry chips from us every month.

Yes, you can register your residence with us. For the city of Vienna you simply have to fill out the registration form and have it signed by our staff at the reception.

Yes, through our self-check-in you can arrive 24/7. Outside reception hours you have to ring the bell at the main entrance & tell us your name. A staff member will then let you in and you can easily do a self-check-in at one of our terminals.

Reception hours are:

Sun to Thu 8am – 8pm
Fri to Sat 8am – 10pm

You can reach us at any time under: +43 1 89 009 91.

Yes, of course! We only have to charge a fee of 10 € per night for towels and bed linen.

Unfortunately no, even though we would love to see your smile! Let´s hope corona is over soon! 🙂

You have to leave your room by 11am at the latest. You can simply drop your card at the reception or in the underground car park in the boxes provided, that’s it 🙂

You are welcome to leave your luggage with us, we will store it for you in a locked room. Just contact the reception.

If you need a cab then contact our staff at the reception. Through us you will get cheaper prices and the cab will be there after 3 – 7 min.

In our laundry lounge. You can either pay with credit / debit card or book one of our Superior or Premium packages and get laundry chips from us every month.

Yes, you can register your residence with us. For the city of Vienna you simply have to fill out the registration form and have it signed by our staff at the reception.

Yes, through our self-check-in you can arrive 24/7. Outside reception hours you have to ring the bell at the main entrance & tell us your name. A staff member will then let you in and you can easily do a self-check-in at one of our terminals.

Reception hours are:

Sun to Thu 8am – 8pm
Fri to Sat 8am – 10pm

You can reach us at any time under: +43 1 89 009 92.

Unfortunately no, even though we would love to see your smile! Let´s hope corona is over soon! 🙂

You have to leave your room by 11am at the latest. You can simply drop your card at the reception or in the underground car park in the boxes provided, that’s it 🙂

You are welcome to leave your luggage with us, we will store it for you in a locked room. Just contact the reception.

If you need a cab then contact our staff at the reception. Through us you will get cheaper prices and the cab will be there after 3 – 7 min.

In our laundry lounge. You can either pay with credit / debit card or book one of our Superior or Premium packages and get laundry chips from us every month.

Yes, you can register your residence with us.

Yes, through our self-check-in you can arrive 24/7. Outside reception hours you have to ring the bell at the main entrance & tell us your name. A staff member will then let you in and you can easily do a self-check-in at one of our terminals.

Reception hours are:

Sun to Thu 8am – 8pm
Fri to Sat 8am – 10pm

You can reach us at any time under: +49 89 264810048.