General questions
How many Rioca's are there?
At the moment there are 3 Rioca’s, a total of 8 locations are planned in Germany & Austria. Here you can find an overview of all locations:
Vienna:
- Vienna Posto 1 – Dresdner Straße 109
- Vienna Posto 2 – Viehmarktgasse 4 (opening: 11.09.21)
Munich:
- Munich Posto 3 – Baierbrunner Straße 38 (opening: 01.08.21)
Stuttgart:
- Stuttgart Posto 4 – Salzwiesenstraße (opening: spring 2022)
- Stuttgart Posto 6- Schockenriedstrasse (opening: fall 2023)
Neu-Ulm:
- Neu-Ulm Posto 5 – Campus Village II
(Opening: Spring 2022)
Offenbach:
- Offenbach Posto 7 – Hafeninsel (opening: winter 2023)
Frankfurt:
- Frankfurt Posto 8 – Adickesallee (opening: summer 2024)
Where can I edit my reservation?
You can edit your reservation online at any time.
Here you will find the links for your Posto:
Can I cancel my reservation?
You can cancel your reservation at any time (within the cancellation deadlines).
You will find our cancellation policy in your booking confirmation.
You can cancel your reservation here:
How do I reach the reception of my Rioca's?
We have a separate phone number for each Rioca, where you can reach us at any time:
Rioca Vienna Posto 1: +43 1 89 009 91
Rioca Vienna Posto 2: +43 1 89 009 92
Rioca Vienna Posto 3: +49 89 264810048
Stuttgart Posto 4: +49 711 205 000 10
Neu-Ulm Posto 5: +49 731 969 070 00
Can I have a party in my room?
A party in the sense does not work, so that the night’s rest for the other guests can be respected. Use our Community Area (indoor only) for this purpose. Feel free to contact us if you want to rent the indoor area, we will make you a good offer.
Can I book the community rooms / areas?
Basically yes! Just come to us, we will make you a good offer.
What happens to my mail / orders?
Your mail / orders will be left at the reception & you can pick it up there.
Please always include your apartment number.
Is there breakfast at Rioca?
In every Rioca there is a great breakfast area with everything your heart desires!
If you have booked breakfast, you can enjoy it every day from 07:00 – 11:00.
How often will my apartment be cleaned?
This depends on what you have booked with us.
For short stays, your apartment will be cleaned every three days for the sake of the environment. This includes, for example, the change of towels.
If you stay more than one month with us, then your apartment will be cleaned according to your booked package.
Rioca Vienna Posto 1
Are there any parking spaces
In our underground car park, which you will find when you leave the Rioca to the right until you reach the gym. Behind the gym turn right again, then you will find our underground parking on the right side.
We have a total of 39 parking spaces. We allocate these primarily to guests who stay longer with us.
Is there breakfast?
Of course! Mon – Fri from 6:30 am to 10:30 am and Sat and Sun from 7:00 pm to 11.00 pm.
We currently offer packages that you can pick up. Choose between classic or vegetarian on request we also prepare a vegan breakfast for you!
As soon as it is allowed again there will be a breakfast buffet
Each guest usually gets a note with breakfast and allergens
Is there air conditioning?
Unfortunately no, but you can borrow a fan at the reception! Our lounge area is also pleasantly tempered.
Are pets allowed?
Dogs & cats are welcome & cost 150 € extra per month, as a special cleaning of your room is required. A drinking bowl and treats are available on site 🙂
Until when do i need to check-out?
You have to leave your room by 11am at the latest. You can simply drop your card at the reception or in the underground car park in the boxes provided, that’s it 🙂
Where can I leave my luggage?
You are welcome to leave your luggage with us, we will store it for you in a locked room. Just contact the reception.
Can i have breakfast brought to the room?
Yes, breakfast brought to your Apartment is possible on request, generally breakfast is in the lounge for pick up or buffet.
How can i order a cab?
If you need a cab then contact our staff at the reception. Through us you will get cheaper prices and the cab will be there after 3 – 7 min.
Where can I do my laundry?
In our laundry lounge. You can either pay with credit / debit card or book one of our Superior or Premium packages and get laundry chips from us every month.
Can I register my residence in Rioca?
Yes, you can register your residence with us. For the city of Vienna you simply have to fill out the registration form and have it signed by our staff at the reception.
Can I check in after reception closes?
Yes, through our self-check-in you can arrive 24/7. Outside reception hours you have to ring the bell at the main entrance & tell us your name. A staff member will then let you in and you can easily do a self-check-in at one of our terminals.
Reception hours are:
Sun to Thu 8am – 8pm
Fri to Sat 8am – 10pm
How do I reach the reception of Rioca Vienna Posto 1?
You can reach us at any time under: +43 1 89 009 91.
Can a friend stay overnight with me?
Yes, of course! We only have to charge a fee of 10 € per night for towels and bed linen.
Rioca Vienna Posto 2
Are there any parking spaces
In our underground car park, which you will find when you leave the Rioca to the right until you reach the gym. Behind the gym turn right again, then you will find our underground parking on the right side.
We have a total of 39 parking spaces. We allocate these primarily to guests who stay longer with us.
Can I walk around without a face mask?
Unfortunately no, even though we would love to see your smile! Let´s hope corona is over soon! 🙂
Until when do i need to check-out?
You have to leave your room by 11am at the latest. You can simply drop your card at the reception or in the underground car park in the boxes provided, that’s it 🙂
Where can I leave my luggage?
You are welcome to leave your luggage with us, we will store it for you in a locked room. Just contact the reception.
How can i order a cab?
If you need a cab then contact our staff at the reception. Through us you will get cheaper prices and the cab will be there after 3 – 7 min.
Where can I do my laundry?
In our laundry lounge. You can either pay with credit / debit card or book one of our Superior or Premium packages and get laundry chips from us every month.
Can I register my residence in Rioca?
Yes, you can register your residence with us. For the city of Vienna you simply have to fill out the registration form and have it signed by our staff at the reception.
Can I check in after reception closes?
Yes, through our self-check-in you can arrive 24/7. Outside reception hours you have to ring the bell at the main entrance & tell us your name. A staff member will then let you in and you can easily do a self-check-in at one of our terminals.
Reception hours are:
Sun to Thu 8am – 8pm
Fri to Sat 8am – 10pm
How do I reach the reception of Rioca Vienna Posto 2?
You can reach us at any time under: +43 1 89 009 92.
Rioca Munich Posto 3
Are there any parking spaces
In our underground car park, which you will find when you leave the Rioca to the right until you reach the gym. Behind the gym turn right again, then you will find our underground parking on the right side.
We have a total of 39 parking spaces. We allocate these primarily to guests who stay longer with us.
Until when do i need to check-out?
You have to leave your room by 11am at the latest. You can simply drop your card at the reception or in the underground car park in the boxes provided, that’s it 🙂
Where can I leave my luggage?
You are welcome to leave your luggage with us, we will store it for you in a locked room. Just contact the reception.
How can i order a cab?
If you need a cab then contact our staff at the reception. Through us you will get cheaper prices and the cab will be there after 3 – 7 min.
Where can I do my laundry?
In our laundry lounge. You can either pay with credit / debit card or book one of our Superior or Premium packages and get laundry chips from us every month.
Can I register my residence in Rioca?
Yes, you can register your residence with us.
Can I check in after reception closes?
Yes, through our self-check-in you can arrive 24/7. Outside reception hours you have to ring the bell at the main entrance & tell us your name. A staff member will then let you in and you can easily do a self-check-in at one of our terminals.
Reception hours are:
Sun to Thu 8am – 8pm
Fri to Sat 8am – 10pm
How do I reach the reception of Rioca Munich Posto 3?
You can reach us at any time under: +49 89 264810048.
Rioca Stuttgart Posto 4
Are there any parking spaces
Yes, our parking spaces are on the right side of the building.
Until when do i need to check-out?
You have to leave your room by 11am at the latest. You can simply drop your card at the reception or in the underground car park in the boxes provided, that’s it 🙂
Where can I leave my luggage?
You are welcome to leave your luggage with us, we will store it for you in a locked room. Just contact the reception.
How can i order a cab?
If you need a cab then contact our staff at the reception. Through us you will get cheaper prices and the cab will be there after 3 – 7 min.
Where can I do my laundry?
In our laundry lounge. You can either pay with credit / debit card or book one of our Superior or Premium packages and get laundry chips from us every month.
Can I register my residence in Rioca?
Yes, you can register your residence with us.
Can I check in after reception closes?
Yes, through our self-check-in you can arrive 24/7. Outside reception hours you have to ring the bell at the main entrance & tell us your name. A staff member will then let you in and you can easily do a self-check-in at one of our terminals.
Reception hours are:
Sun to Thu 8am – 8pm
Fri to Sat 8am – 10pm
How do I reach the reception?
You can reach us at any time under: +49 711 205 000 10.
Rioca Neu-Ulm Posto 5
Are there any parking spaces
Yes, our parking spaces are right of front of the building. When you are not sure where you are allowed to park feel free to ask our crew on site.
Until when do i need to check-out?
You have to leave your room by 11am at the latest. You can simply drop your card at the reception or in the underground car park in the boxes provided, that’s it 🙂
Where can I leave my luggage?
You are welcome to leave your luggage with us, we will store it for you in a locked room. Just contact the reception.
How can i order a cab?
If you need a cab then contact our staff at the reception. Through us you will get cheaper prices and the cab will be there after 3 – 7 min.
Where can I do my laundry?
In our laundry lounge. You can either pay with credit / debit card or book one of our Superior or Premium packages and get laundry chips from us every month.
Can I register my residence in Rioca?
Yes, you can register your residence with us.
Can I check in after reception closes?
Yes, through our self-check-in you can arrive 24/7. Outside reception hours you have to ring the bell at the main entrance & tell us your name. A staff member will then let you in and you can easily do a self-check-in at one of our terminals.
Reception hours are:
Sun to Thu 8am – 8pm
Fri to Sat 8am – 10pm
How do I reach the reception?
You can reach us at any time under: +49 731 969 070 00.